Vital ECM MHT

When our website URL changes, you will need to update the URL in your DocStar Client Application to ensure continued functionality. This will affect: Document Uploading, Office Integration, Print Import, Scanning with a scanner and more. Follow the steps below to update the settings properly.

NOTE: You may need to contact your IT to assist if you don’t have the windows permissions to do this.

Step 1: Open the DocStar Client Application

1. Locate the DocStar Client Application in your system tray (see screenshot below).
2. Click on the icon to open the application.

Step 2: Update the URL in the Login Tab

1. Navigate to the Login Tab.
2. Locate the field where the current URL is set (Old URL: https://ecmcloud.piftech.com/eclipseweb).
   • Replace it with the New URL: https://ecmcloud.vitalecm.com/eclipseweb.
3. Ensure you use the same username that was previously entered.
4. Click Log In.
5. A pop-up will prompt you to log into DocStar—enter your credentials as needed.
6. Once the pop-up process is complete, you should see two green check marks, confirming a successful update.

Step 3: Update the URL in the Configure Service Tab

1. Click on the Configure Service Tab.
2. Locate the Server URL field, which contains the old URL (Old URL: https://ecmcloud.piftech.com/eclipseweb).
   • Update it to New URL: https://ecmcloud.vitalecm.com/eclipseweb.
3. Ensure you use the same username that was previously entered.
4. Click Log In.
5. A pop-up will prompt you to log into DocStar—enter your credentials as needed.
6. Once the pop-up process is complete, you should see two green check marks, confirming a successful update.

Step 4: Restart Your Computer To ensure all services are restarted properly:

1. Close all applications.
2. Click Start > Restart on your computer.
3. Once restarted, open the DocStar Client Application again to confirm it connects to the new URL.

If you have any questions or need assistance, please contact our support team at docstarsupport@vitalecm.com.