This article applies to any customer who has recently been migrated from an on-premise DocStar/Eclipse environment to https://cloud.docstar.com (Epicor ECM Cloud).
These steps ensure your DocStar Client Services (used for scanning, batch import, print import, and email import) are configured correctly to work with the new cloud environment.
New Login URL
Your updated access URL for Epicor ECM (formerly DocStar) is:
If you previously accessed your system through another domain, please update any bookmarks, shortcuts, or saved links accordingly.
Client Service Configuration Update
If you use the DocStar Client Service for Scanning, Batch Importing, Print Import, or Email Import, you will need to verify or update your client configuration.
If you already have the newest version of the Client Service installed, skip to Step 6.
Steps to Install or Confirm the Client Service
Log into Epicor ECM using the new URL:
https://cloud.docstar.comSelect the Capture tab within the application.
Install or Update Client Services
If prompted automatically → Click Install Client Services
If no prompt appears, look for:
“No Epicor ECM clients available”
Then select Install/Update Client Services
- Run the Installation
Open your Downloads folder
Right-click
Client Service Setup.exe→ Run as AdministratorAccept the license agreement and complete the installation
Restart your PC after installation finishes
Launch and Sign In
Find the DocStar Client Service icon in your system tray
Sign in with your ECM credentials
Step 6 — Verify Service Configuration URLs
Open the Client Service settings and confirm:
| Tab | Field | Value Should Be |
|---|---|---|
| Login | Eclipse URL | https://cloud.docstar.com/eclipseweb |
| Configure Service | Eclipse URL | https://cloud.docstar.com/eclipseweb |
Select the Capture tab within the application.
Install or Update Client Services
If prompted automatically → Click Install Client Services
If no prompt appears, look for:
“No Epicor ECM clients available”
Then select Install/Update Client Services
Run the Installation
Open your Downloads folder
Right-click
Client Service Setup.exe→ Run as AdministratorAccept the license agreement and complete the installation
Restart your PC after installation finishes
Launch and Sign In
Find the DocStar Client Service icon in your system tray
Sign in with your ECM credentials
Step 6 — Verify Service Configuration URLs
Open the Client Service settings and confirm:
| Tab | Field | Value Should Be |
|---|---|---|
| Login | Eclipse URL | https://cloud.docstar.com |
| Configure Service | Eclipse URL | https://cloud.docstar.com |
If the URLs do not match, update and press Save.
Step 7 — Confirm Functionality
Test the functions you rely on:
Scanning
Batch imports
Print imports
Email imports
If everything processes normally, configuration is complete.
Support
If you need help during this process, please contact:
Our support team is available to assist with configuration and troubleshooting.
Epicor ECM / DocStar Support Team
Vital Records Control